Frequently asked questions

Below are some of the questions that we are asked on a regular basis along with our answers:

Why should I off-shore my telephone interviewing with Facts International?

  • Highly competitive rates
  • 24/7 project manager access
  • Quality in-line with the world’s most recognised standards
  • Established since 1985
  • Benefit from UK and Europe best practice and innovations
  • Expansive Reportal options
  • Experienced providers of scalable IVR solutions capable of delivering large-scale client satisfaction trackers for global financial institutions amongst others

How can you deliver the same high quality offered to UK clients when our respondents might be on the other side of the world?

  • English speaking interviews performed by Australian or English interviewers maximising response rates
  • Comprehensive track record of international telephone interviewing
  • Project management both on the ground in Sydney and in the UK
  • 24/7 operations
  • Stringently trained and quality checked interviewer team
  • Use of state-of-the-art technology for call delivery and management
  • Stringent security measures and data protection