At Facts International we offer a state-of-the-art, real-time IVR solution, that can be tailored to client organisations existing and new research requirements.
Our IVR solution includes:
- A fully managed and measurable customer insights collection solution
- Response rates that are typically 30% higher than with traditional online methods
- A customer friendly solution that minimises customer imposition
- A simple to use, completely customisable agent/representative interface
- A simple to use reportal with completely customisable dashboard
- Standardisation of the survey experience
- Rapid data collection & real-time insights
- Choice of virtual interviewer voice
- Audio recording of verbatim responses to electronic outputs
- All verbatims transcribed within 24 hours
- Use of standard telephone numbers to allow for proactive customer call-back
- Enabler of full escalation process
- The ability to listen in to calls
This solution enables organisations to gain real-time feedback on the service they have provided. IVR messaging can be triggered automatically or driven at specific times to meet the circumstances of the experience being measured.